Returns

 

 

All sales are final

So please double check you have selected the correct size, there are size charts in our FAQ section to help. Also make sure your shipping address has been filled in correctly.
 
I just placed an order can I cancel or make changes to it?

We are able to cancel or change an order only if our shipping team hasn't processed your order yet. Please make sure to email us as soon as possible with your order details if you'd like to make changes to it.  

Damaged or Defective Product

If the product you purchased is damaged, please contact us within 10 days of receiving your package at snailsmooch@gmail.com
(Include your full name, phone number and order number) to receive further assistance.

PRE-ORDERS

All pre-orders are made to order and are final sale. Before placing your pre-order, check the product page for the estimated timeline for production.
(Please note that the timeline estimates are business days, and do not include weekends as manufacturers are closed)

Please make sure you’ve selected your correct size. There are size charts in our FAQ section to help. Also make sure your shipping address has been filled in correctly.